customer service - WWT
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Companies failing to address bill concerns - CCWater
Water companies are failing to convince enough households their bills are fair and they
provide value for money, according...
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C-MeX: Keeping the customer satisfied
Ofwat's new customer measure of experience (C-MeX) is now being road-tested and
water companies will start to be judged...
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65% want more clarity over water bills - study
Almost two-thirds of UK consumers are calling out for greater transparency in how bill
payments are spent by water...
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Scottish Water customer satisfaction hits new heights
Scottish Water has reported that customer satisfaction reached its highest ever level last
year despite the challenges...
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Southern Water to cut customer service jobs
Southern Water has confirmed that many customer service roles will be moving to
outsourcing giant Capita.
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Interview: Kier Utilities' water MD Nigel Dyer
Kier Utilities' Nigel Dyer tells Robin Hackett how the company is evolving to meet the
changing demands on the water...
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Thames partners with police to promote priority services register
Thames Water has partnered with Thames Valley Police as part of a major drive to help
individuals and families who need...
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Customers, Innovation, Sprinting and The Gruffalo
A design sprint on customer service at WWT's recent Water Industry Technology
Innovation Conference highlighted how the...
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England and Wales performing better than Europe - report
Water companies in England and Wales perform better than their main European
counterparts, according to a new report.
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Companies need to 'step up' on innovation - Ofwat's Pheasey
Water companies must embrace a culture of innovation to solve the industry's biggest
issues, Ofwat's Carl Pheasey told the...
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Focusing on what matters to customers
Neil Croxton, Stantec's technical director - water distribution, on why it's not enough
just to adopt new smart...
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Interview: Atkins' Daressa Frodsham
Atkins' new head of UK water, Daressa Frodsham, tells Robin Hackett that the company
has what it takes to tackle the huge...
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Bristol becomes first LCS-accredited water company
Bristol Water has become the first water company in the world to be awarded Lean
Competency System (LCS) accreditation.
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Three companies scolded by watchdog for customer complaints
Three water companies have been warned to improve their customer service as a new
report by the Consumer Council for Water...
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Ofwat to test water company business plans
Ofwat has begun to scrutinise water companies' business plans for the next price review
period (2020-2025), with the...
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