customer service - WWT
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Companies need to 'step up' on innovation - Ofwat's Pheasey
Water companies must embrace a culture of innovation to solve the industry's biggest
issues, Ofwat's Carl Pheasey told the...
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Focusing on what matters to customers
Neil Croxton, Stantec's technical director - water distribution, on why it's not enough
just to adopt new smart...
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Interview: Atkins' Daressa Frodsham
Atkins' new head of UK water, Daressa Frodsham, tells Robin Hackett that the company
has what it takes to tackle the huge...
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Bristol becomes first LCS-accredited water company
Bristol Water has become the first water company in the world to be awarded Lean
Competency System (LCS) accreditation.
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Three companies scolded by watchdog for customer complaints
Three water companies have been warned to improve their customer service as a new
report by the Consumer Council for Water...
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Ofwat to test water company business plans
Ofwat has begun to scrutinise water companies' business plans for the next price review
period (2020-2025), with the...
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Thames engages with a million customers on business plan
Thames Water has engaged with a record one million customers to help develop its
latest business plan, to be unveiled next...
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Utileyes: Northumbrian's award-winning 'virtual visit' app
The Utileyes app - which allows Northumbrian Water Group technicians to view
potential problems inside customers' homes...
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Cloud-based data capture helps Yorkshire Water field workers
The use of a mobile data capture app has helped Yorkshire Water to become more agile
and efficient in the way field...
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Severn Trent unveils new Welsh company
Water company Severn Trent is bringing together all its Welsh customers into a single
company for the first time from July...
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United Utilities announces best ever SIM score
United Utilities has announced that it has achieved its highest service incentive
mechanism (SIM) score in its latest...
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Self-lay body criticises water company connection charge plans
Fair Water Connections (FWC) has said the new charging rules on water connections
have failed to meet their objectives and...
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Affinity offers customer service via Amazon Alexa
Affinity Water has announced that its customers are now manage their accounts via the
voice-activated Alexa function of...
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Ofwat happy with progress but wants more
Water companies are responding to many of the challenges laid down by Ofwat at the
2014 price review but there remains...
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Be creative in engaging customers, urges Gosden
Speakers at the Wastewater 2018 conference emphasised the need to be creative in
engaging customers if the water industry...
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