customer service - WWT
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WRSE website details improvement works by area
A website that better reflects WRSE's ambitions to develop a regional resilience plan
with the input of multiple water...
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Editorial comment: Customers key during coronavirus outbreak
WWT content director Alec Peachey looks at the work being done by water companies
during the coronavirus outbreak and how...
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Water companies step up action to help customers during coronavirus crisis
Water companies in England and Wales have stepped up efforts to help customers who
have lost their jobs or had their...
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United Utilities supporting customers during Covid-19 outbreak
Water company United Utilities is stepping up actions to support its customers during
the 'unprecedented' impact of...
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Affinity Water appoints new chair of customer group
Caroline Warner is the new chair of Affinity Water's independent customer challenge group
(CCG).
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Free Utility Week seminar: Improving digital experiences for vulnerable customers
Overcoming the challenges of delivering excellence in digital services to priority service
customers will be the topic of...
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AMP7: putting the customer centre stage
2020 marks the beginnings of a new chapter for clients and contractors in the water
industry with the start of AMP7, the...
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Smith to retire from water watchdog
Tony Smith, chief executive of the Consumer Council for Water (CCWater), has announced
that he is retiring from the...
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Thames Water supporting vulnerable customers
More than 100,000 Thames Water customers are now getting money off their bills as
part of a drive to help those living in...
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Scotland's water sector will 'inspire a generation'
Scotland's water sector will be admired for excellence, secure a sustainable future and
inspire a generation, delegates...
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Companies failing to address bill concerns - CCWater
Water companies are failing to convince enough households their bills are fair and they
provide value for money, according...
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C-MeX: Keeping the customer satisfied
Ofwat's new customer measure of experience (C-MeX) is now being road-tested and
water companies will start to be judged...
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65% want more clarity over water bills - study
Almost two-thirds of UK consumers are calling out for greater transparency in how bill
payments are spent by water...
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Interview: Kier Utilities' water MD Nigel Dyer
Kier Utilities' Nigel Dyer tells Robin Hackett how the company is evolving to meet the
changing demands on the water...
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Customers, Innovation, Sprinting and The Gruffalo
A design sprint on customer service at WWT's recent Water Industry Technology
Innovation Conference highlighted how the...
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