WWT Webinar: MOSL to modernise business retail market systems

The water market for business users has taken its first steps to embrace disruptive innovation in a new project to upgrade the segment's operating systems.

The business retail market, which opened in 2017, is underpinned by the Central Market Operating System (CMOS) run by Market Operator Services Ltd (MOSL).

MOSL will present its plans to re-design the market’s systems in WWT’s Inside Innovation webinar on Monday 13 July 2020.

The ultimate aim of the project is to improve services for customers and simplify processes for retailers and wholesalers.

John Davies, chief information officer at MOSL, will share MOSL’s vision for a modern technology architecture whose goal is to enable innovation by allowing third-party software applications easily to “plug and play” directly into the market.

“One such service, for instance, could be ‘submit a meter read’. Today, that’s a drawn out process that only a retailer can do. In the future, you could have service that is white-labelled into a mobile app which retailers present to customers, and customers could submit a reading,” Davies said.

The modernisation project will comprise step-by-step redevelopment of the multiple market processes which are supported by CMOS.

“We are creating a marketplace ecosystem where third parties can bring services to the market to drive innovation and improvement,” Davies said.

The initial areas of focus will include accurate consumption data, water meter processes, customer switching, new entrants to the market and improving market data analysis.

MOSL’s John John Gilbert, director - bilaterals programme, will present specifically on the bilaterals project, which forms a part of the wider upgrade. The project aims to standardise and simplify communications between retailers and wholesalers.

The webinar will cover:

• Breaking up the old system into modules with discreet functions which service different aspects of the market
• Re-hosting the system into a more modern infrastructure using Microsoft Azure
• Building a “service wrapper” around the system to allow other systems, parties, software providers and water companies to integrate easily
• The bilateral project to standardise and simplify communications between retailers and wholesalers

WWT Webinar Inside Innovation: MOSL’s Modernisation Of The Business Retail Market

Monday 13 July 2020 at 11.30am to 12pm