Water companies adopt standards for connecting new builds
The UK's water companies have adopted a set of standards to govern the connection of newly-built homes to water and wastewater networks, trade association Water UK has said.
The standards were originally published as part of the document ‘Better Connected: A practical guide to utilities for home builders’ in December.
Drawn up with the aim of helping to speed up the building of new homes, the standards are also intended for developers to be able to compare competing offers from Self-Lay Organisations (SLOs) and water companies. They include timeframes for responding to enquiries, providing designs and quotations, constructing and making connections, and dealing with legal agreements. The timeframes have been made more specific since the earlier draft of the document.
Work on the standards has been coordinated through Water UK, and the performance of its members will be updated quarterly and published on the Water UK website from July 2015.
Pamela Taylor, Chief Executive of Water UK, said: “Water companies are playing their part in helping to speed up the building of new homes that the country needs so urgently.
“These standards, which are part of a broader programme of work we are undertaking in this area, demonstrate that water companies are committed to providing transparency to their developer customers about their performance and to driving improvements in service levels.”
The Better Connected document can be viewed at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/389772/Better_Connected_Dec14_2.PDF
- Water Industry Achievement Awards 2016: finalists announced Entries for this year's Water Industry Achievement Awards are in, and the judges have made their very difficult decisions.... Read More >
- Water sector measures highlighted in Environment Bill The government has unveiled a raft of new policies in its Environment Bill, with Ofwat and the Environment Agency set to... Read More >
- CCWater criticises three companies over leakage New leakage figures cast serious doubts over whether some water companies can achieve more demanding targets in the... Read More >
- Delivering a smart network Tom Mills, senior director UK&I at Sensus, examines what a smart water network really means - and how to get there. Read More >
- A watershed moment for the water industry? Tessa Harding, director of water at Thomson Environmental Consultants, discusses the government's Environment Bill. Read More >
- AMP7: putting the customer centre stage 2020 marks the beginnings of a new chapter for clients and contractors in the water industry with the start of AMP7, the... Read More >
- Changing the way water utilities think George Hesmondhalgh, managing consultant at Capgemini, says companies need to stop viewing legislation as an obligation... Read More >
- The price of water As part of our Utility of the Future campaign, Robin Hackett looks at whether low water bills can be maintained long term Read More >