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Water companies adopt standards for connecting new builds

The UK's water companies have adopted a set of standards to govern the connection of newly-built homes to water and wastewater networks, trade association Water UK has said.

The standards were originally published as part of the document ‘Better Connected: A practical guide to utilities for home builders’ in December.

Drawn up with the aim of helping to speed up the building of new homes, the standards are also intended for developers to be able to compare competing offers from Self-Lay Organisations (SLOs) and water companies. They include timeframes for responding to enquiries, providing designs and quotations, constructing and making connections, and dealing with legal agreements. The timeframes have been made more specific since the earlier draft of the document.

Work on the standards has been coordinated through Water UK, and the performance of its members will be updated quarterly and published on the Water UK website from July 2015.

Pamela Taylor, Chief Executive of Water UK, said: “Water companies are playing their part in helping to speed up the building of new homes that the country needs so urgently.

“These standards, which are part of a broader programme of work we are undertaking in this area, demonstrate that water companies are committed to providing transparency to their developer customers about their performance and to driving improvements in service levels.”

The Better Connected document can be viewed at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/389772/Better_Connected_Dec14_2.PDF

Author: James Brockett,
Topic: Policy & Regulation
Tags: water companies

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