Thames Water recognised as one of UK's top digital companies

Thames Water has been recognised as one of the country's leading digital companies after winning four titles at two prestigious IT industry awards.

Britain’s biggest water company was named IT Team of the Year for its response to the Covid crisis and won the award for Best Use of Cloud Services as it continues to develop and embrace new technology to support customers and the environment. It was also highly commended in three other categories.

And at the UK App Awards, Thames Water won the Productivity or Utility App of the Year award for an e-logbook which helps waste treatment technicians capture critical site data, and the IoT App of the Year for its Where? app which uses artificial intelligence to help technicians detect leaks.

Mike Potter, Thames Water’s chief technology officer, said: “I’m hugely proud that Thames Water has been so widely recognised, especially for the incredible work done by all our teams to support our customers and staff during the Covid crisis.

“While we’ve come a long way there’s still a lot of work to do to continue improving our customer experience, as well as continuing to create the apps and digital tools we need to ensure our network is working efficiently.”

The UK IT Industry Awards is the largest and best-known event in the technology industry calendar, setting the performance in IT, recognising exceptional people, projects and technology innovation.

The IT Team of the Year was awarded to Thames Water after it quickly introduced remote working for thousands of customer service, IT and field staff during the pandemic.

Thames Water also came away with the Best Use of Cloud Services Award for its Fieldworks mobile apps platform. The judges said it was “a truly innovative use of cloud technology” that has had a “significant business impact and benefit to the environment”.

Receiving highly commended nods were Thames Water’s asset, digital and transformation director John Beaumont in the Inspirational Leader category, the Where? app in the Machine Learning and AI Project category, and for the e-logbook in the User Engagement Project category.