Start now - advice to utilities on retail competition
Utilities planning to engage with the £2.3B English retail market in water when it is introduced in 2017 should €œstart now€, says Business Stream chief executive Mark Powles.
Speaking exclusively to WWTonline, he said: “For incumbents, it might feel like it’s three-and-a-half years away, but start now. Start thinking about data, start cleaning data. That’s been a massive challenge for us.”
Drawing on his experience of building the one of the world’s first separated retail businesses for the Scottish market from 2007, he also urged the water companies to think about customers as individuals “with different personalities and different needs. Start thinking about the systems you’re going to need to be customer-focused, rather than property-focused”.
For those utilities not planning to enter the acquisitive retail market, he said, they too should take action.
“You still need to be a competent wholesaler. A lot of the services I deliver to customers, [wholesalers] deliver to me… If they’re not good at facing up to a different set of customers, the new entrants, then the market won’t work and customers won’t benefit.”
- 'Look closely' at price increases, Paterson tells water companies Environment secretary Owen Paterson has written to the water companies urging them to "look closely" at whether... Read More >
- Utilities project growth expected in Wales Utilities projects are expected to be a major driver for Welsh construction activity over the next two years, according to... Read More >
- EA and NRW comment on water companies' draft determinations Ofwat has today published the water companies' responses to their draft determinations, along with representations from... Read More >
- Interview: Black and Veatch's Mark Kaney Black and Veatch's new director of asset management for Europe, Mark Kaney, tells Robin Hackett how the company hopes to... Read More >
- Can smart systems really make the industry more efficient? Smart water systems are gaining popularity, but the introduction of technology is only the first stage in a necessary change... Read More >
- Anglian's VR programme: Finding real virtues in virtual reality Anglian Water's Steve Havvas tells Robin Hackett why the company's new VR training programme is attracting widespread... Read More >
- Water 4.0 and the wastewater cycle To make a success of Water 4.0, the industry needs to work from the bottom up, installing the right monitoring equipment... Read More >
- Smart Water Systems – can they really make the water industry more efficient? Smart water systems are gaining popularity, but the introduction of technology is only the first stage in a necessary change... Read More >