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Southern Water starts paying Ofwat rebates

As part of the settlement reached with Ofwat last year, Southern Water are reducing wastewater charges to existing customers and making payments to eligible former customers totalling £123 million over five years.

Last year the regulator Ofwat confirmed that Southern Water will pay £126m in penalties and rebates to existing and former wastewater customers following serious failures in the operation of its sewage treatment sites and for deliberately misreporting its performance. 

Ian McAulay, Southern Water’s chief executive, said: “Since 2017 we have been working very hard to understand past failings and implement the changes required to ensure we deliver better services for our customers and meet the standards they expect and deserve.”  

“There are no excuses for the failings that occurred between 2010 and 2017 outlined in Ofwat’s report published last summer, however we are fully committed to continuing the fast pace of change delivered since 2017 and regaining the trust of our wastewater customers and the wider communities we serve.” 

Author: Alec Peachey,
Topic: Policy & Regulation
Tags: ofwat , wastewater , sewage treatment , Southern Water


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