Southern Water starts paying Ofwat rebates
As part of the settlement reached with Ofwat last year, Southern Water are reducing wastewater charges to existing customers and making payments to eligible former customers totalling £123 million over five years.
Last year the regulator Ofwat confirmed that Southern Water will pay £126m in penalties and rebates to existing and former wastewater customers following serious failures in the operation of its sewage treatment sites and for deliberately misreporting its performance.
Ian McAulay, Southern Water’s chief executive, said: “Since 2017 we have been working very hard to understand past failings and implement the changes required to ensure we deliver better services for our customers and meet the standards they expect and deserve.”
“There are no excuses for the failings that occurred between 2010 and 2017 outlined in Ofwat’s report published last summer, however we are fully committed to continuing the fast pace of change delivered since 2017 and regaining the trust of our wastewater customers and the wider communities we serve.”
- Yorkshire Water calls for decade of investment to tackle water challenges Yorkshire Water has called for ten years of investment to tackle the challenges of combined sewer overflows (CSOs),... Read More >
- Thames reinvests £3m from third party damage claims Thames Water has recovered almost £3 million in damage claims in the past year, all of which will be reinvested in the... Read More >
- British Water names chair of UK Forum and International Forum vice chair British Water has announced Mark Coates (director strategic industry engagement at Bentley Systems) as the new chair of... Read More >
- How can optimising assets increase social value? Water companies are facing challenging times, with aims of driving lower carbon whilst also achieving cost savings. Tim... Read More >
- The role of safe digging in the UK's economic recovery The UK government looks set to invest heavily in large scale infrastructure in a bid to try and kickstart the economy.... Read More >
- Meet the judges of the Water Industry Awards 2021 WWT chats to some of the judges of the 2021 WIAs, to find out what they are most excited about for this year's awards. Read More >
- Reducing the environmental impacts of rapid infrastructure expansion As the UK starts to manoeuvre out of the Covid-19 pandemic, it's no secret that the government will need to kickstart an... Read More >
- Road to net-zero: the challenges and opportunities for water Today, the water industry became the world's first sector to launch a collective plan to deliver net zero carbon emissions... Read More >