Southern Water launches scheme for vulnerable customers
Southern Water has launched a community engagement scheme to help vulnerable customers save up to 20 per cent on their water bills.
The water firm is working with local partners including Southampton City Council; Citizens Advice; social housing providers; and various community groups to reach customers who are in the greatest need of support.
This includes a targeted programme of community engagement to promote and encourage uptake of the range of financial assistance schemes available.
As part of the scheme, Southern Water community liaison officers will be working with communities in Southampton this month to help tackle affordability issues and increase the amount of support to those in genuine financial hardship.
This follows successful community engagement programmes in Thanet and Brighton, resulting in almost 1,400 people taking advantage of Southern Water’s financial assistance schemes.
Southern Water community liaison officer Stuart Bailey said: “We understand our customers can experience financial problems, particularly in these difficult economic times and this is something we are committed to tackling.
“It has become very clear a different and innovative approach is needed to establish and maintain meaningful contact. As well as engaging with independent agencies, we provide tailored advice to individual customers through a combination of home visits and road shows.”
-This article first appeared on Utility Week.
- Southern Water chief executive to step down next year Southern Water chief executive Matthew Wright will leave the company next year, after more than six years as chief... Read More >
- Future-gazing - ultrasonic baths and plastics from sludge A new report published today by Veolia Environnement and the London School of Economics envisages the home of the future... Read More >
- Southern Water trials SmartBall in battle against leaks Southern Water is testing the SmartBall device that travels along water pipes and can detect weakened pipes before they... Read More >
- Changing the way water utilities think George Hesmondhalgh, managing consultant at Capgemini, says companies need to stop viewing legislation as an obligation... Read More >
- The price of water As part of our Utility of the Future campaign, Robin Hackett looks at whether low water bills can be maintained long term Read More >
- Scottish Water starts planning for the long term For SR21, Scottish Water is moving away from the traditional approach to business plans and developing a blueprint for the... Read More >
- Football teams and water companies: Closer than you think New season, new league, new challenges... Egremont Group's Owen Quinn and Alex Graham on the parallels between football... Read More >
- Abstract concept: How can water companies reduce abstraction? Despite concerns over supplies, water companies face pressure to reduce abstraction. As part of our Utility of the Future... Read More >