Severn Trent restores service after chlorine alert
Severn Trent has resolved an issue which saw thousands of customers in Derbyshire and Leicestershire told not to use their water because of unusually high levels of chlorine.
Around 3,700 households around Swadlincote and Ashby-de-la-Zouch were told not to use the water from their taps on Friday after abnormal levels of chlorine were found at Castle Donington reservoir. The company issued the ‘do not use’ notice – which advises customers not to use the water for any purpose, including bathing or flushing the toilet – after being alerted to the problem by a monitoring system.
It distributed free bottled water to customers at two supermarkets in the affected areas, while working through the weekend to resolve the problem by flushing the network. Customers were later advised to run their cold taps for a minimum of five minutes and to empty their hot water tanks before being told that it was safe to use the water again. Severn Trent said it was still investigating the cause of the problem, but that over-chlorination from a dosing system was suspected.
“We’re pleased to say that all of our customers in the Derbyshire and Leicestershire area can now use their water supply as normal,” said Severn Trent in a statement.
“We’re really sorry for the inconvenience we know this has caused. We want to reassure you that the health of our customers is our absolute priority, and this was a precautionary measure due to the levels of chlorine in the water supply.
Some customers would experience discoloured water while the system was restored to normal but they were advised to run their taps for 20 minutes and the water would clear, the statement continued.
“While we appreciate that you may be concerned about water you have already consumed, we’d like to reassure you that if you didn’t notice a strong chlorine taste or smell, or detect anything unusual when drinking it, then it's unlikely to have caused you any harm. If you have any further health concerns then we recommend you contact your local health professional.
“We’re investigating what caused the problem and identifying how we will compensate all 3,700 customers, both domestic and business, who were directly affected for an extended period of time.”
- Severn Trent blames leaking valve for pollution incident The Environment Agency (EA) is investigating a pollution incident after sewage leaked into the River Biam in Aylestone,... Read More >
- Kidderminster firm prosecuted for using illegal water supply Severn Trent has successfully prosecuted a Wyre Forest-based construction and housing repairs firm for failing to use... Read More >
- Public urged to cut water use amid heatwave A number of water companies across the UK and Ireland have urged customers to conserve water amid the prolonged spell of... Read More >
- Shifting the dial on drinking water challenges Ahead of WWT Drinking Water Quality Conference, Anglian Water's director of water services, Paul Valleley, provides the... Read More >
- Over-pressurisation: A serious risk for lime storage silos Hycontrol managing director Nigel Allen warns that many lime storage silos are disasters waiting to happen, and steps need... Read More >
- Why valve checks are an essential part of summer maintenance Fraser Higgins, Durapipe UK industrial product manager, explains why valves should not be overlooked as part of the summer... Read More >
- Case Study: Pumping up quality at Burnham Jetty A year's worth of planning, seamless collaboration and technical expertise were crucial to the success of a complex... Read More >
- Lead Pipe Removal: Taking the Lead Lead pipes represent a proven risk to water quality and people's health - but 50 years after they were banned for new use,... Read More >