Severn Trent commits to offer customers paper bills
Severn Trent is the latest company to commit to offering paper bills for its customers.
The water firm has been awarded a ‘mark of distinction’ by the Keep Me Posted campaign as it commits to offer its eight million customers paper bills and statements, without charge or penalty.
Keep Me Posted campaign chair Judith Donovan said: “Severn Trent Water has joined a number of fellow water providers who have been awarded the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction.
“By ensuring the availability of paper bills and statements Severn Trent Water is listening to its customers’ needs and communicating with them in a way that lets them best manage their finances.”
Severn Trent head of customer strategy and experience Leah Fry said: “We’re delighted to be awarded a mark of distinction. We’re committed to providing all of our customers with a great service in a way that suits them, and will continue to provide paper bills to our customers who want them.”
Severn Trent joins a number of UK water companies which have received the award including Dee Valley Water, Welsh Water, Yorkshire Water, Bristol Water, Wessex Water and Thames Water.
-This article first appeared on Utility Week.
- Scottish Water sets out price increase plans Scottish Water has confirmed its plans to implement a 1.6 per cent increase in household charges in April this year. Read More >
- MMB contracts Saxlund to install sludge cake silo at Coalport STW Mott MacDonald Bentley (MMB) has contracted Saxlund International to design and install a new sludge cake truck loading... Read More >
- UU launches scheme for struggling water customers United Utilities (UU) is launching a new scheme to help water customers in the North West who need extra support. Read More >
- Moving towards maintenance 4.0 Water utilities need to embrace smart asset management technologies but that is only part of the solution, writes Chris... Read More >
- A data-led approach to clearing FOG Water utilities have a major challenge working with local food businesses to prevent fats, oils and grease entering the... Read More >
- The robots aren't coming... they’re already here Stantec lead design engineer Dan Causley looks at advances in technology and their role in boosting productivity in the... Read More >
- Opinion: A smarter way to read the water network Smart metering technology could be the key to closing water companies' knowledge gaps about usage in their network -... Read More >
- Smart thinking: The digital asset management revolution With many of the pieces now in place for a digital asset management revolution, AI and machine learning solutions are set... Read More >