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Scottish Water outperforms in key areas, says WICS

The Water Industry Commission for Scotland (WICS) says Scottish Water has continued to perform well in 2012-13, achieving a rating of "on track" or better. Scottish Water regulator WICS added that the company has outperformed its projections in levels of service to customers, leakage reduction, and maintaining financial strength.

WICS has welcome the utility's ongoing improvements in customer serviceWICS has welcome the utility's ongoing improvements in customer service

WICS, which has published its latest report on Scottish Water's performance in 2012-13, said it welcomed the company's ongoing improvements in customer service levels where it remains on track to achieve a score of 380 by 2013-14. This is comparable with recent performance by leading water companies in England and Wales, said WICS.

Scottish Water's progress in delivering the major 2010-2015 investment programme also remains on target, said WICS. The regulator said it will continue to focus on performance in this area as Scottish Water still faces a significant challenge in maintaining momentum in delivering further improvements.

Author: Maureen Gaines, Editor, WET News Find on Google+
Topic: Policy & Regulation
Tags: water companies , customer service , Scotland , WICS , capital investment

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