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Portsmouth Water opts for FlowSure after successful trial

Portsmouth Water is adopting Servelec Technologies' FlowSure leakage detection software following a whole company six-month competitive trial, which detected 322 genuine anomalies, of which 43 were bursts.

FlowSure is an intelligent and self-learning event detection system for clean and wastewater networks. It reduces costs of contact handling, compensation and regulatory penalties, enabling suppliers to meet and exceed regulatory targets and improve customer service levels. The cost benefit analysis based on the feedback from trials such as those conducted by Portsmouth Water demonstrates that annual six-figure net savings can be achieved by larger water companies using the software.

Jamie Jones, distribution project manager at Portsmouth Water, said: “Over the last six months, Portsmouth Water has been testing various leakage detection systems and FlowSure has proven itself to be an essential tool to enable us to respond quickly to emerging bursts, blockages and other network events.

“During the trial, FlowSure detected 322 anomalies which included signal and data issues, engineering events, instances of low pressure and genuine bursts detected in a matter of hours of them occurring. As we implement FlowSure on a business as usual basis across our region, we are confident that FlowSure will allow us to continue to predict and prevent network events before they occur, enabling us to improve security of supply and the service we offer to customers.”

Alan Cunningham, technical director (Network Management: Leakage and Demand) at Servelec, said: “Water companies are under increasing PR and legislative pressure to reduce the amount of water wasted through leakage, brought sharply into focus by prolonged periods of dry weather. Any water network will inevitably have leaks, but it is vital for a water company to know which need fixing as a priority before a major disruption occurs.

“FlowSure provides water companies with the information needed to be proactive in the form of visual dashboards, maps, pipe views and alarms so that they can diagnose, mitigate and resolve problems before they have a significant impact on customers. Aside from the clear benefit to customers, FlowSure demonstrably saves water companies money and typically pays for itself within a few months.”

Author: Maureen Gaines, Editor, WET News Find on Google+
Topic: Data, IT & Communications , Leakage
Tags: leakage , Data , analysis , customer service , water companies


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