Ofwat concerned about Yorkshire and Southern's data quality
Ofwat has raised concerns about the quality of data provided by Yorkshire Water and Southern Water in monitoring performance.
In its annual assessment of water companies’ information quality, Ofwat said the two companies “did not provide sufficient confidence and assurance” about their ability to deliver, monitor and report performance. This led to a “reduction in trust and confidence”, it said.
The regulator has demoted the two companies to the ‘prescribed’ category of its company monitoring framework.
Meanwhile, South East Water, Severn Trent Water and United Utilities all moved up to the ‘self-assurance’ category. These companies met expectations in most, if not all, of Ofwat’s assessments.
South West Water and Affinity Water moved down to the ‘targeted’ category. They did not consistently meet the high standards expected for companies in the ‘self-assurance’ category, which led to a reduction in the trust and confidence stakeholders can have in their information.
Ofwat senior director Keith Mason said: “We expect companies to be transparent and have processes in place to ensure their information can be trusted. The ratings we have published today enable customers to compare their water company with others, which is important to help drive improvement.
“We assess large water companies each year on the quality of their information. The top performers will have less involvement from us. Where we’re concerned by the quality of this information, we will intervene to make sure they improve.”
A spokeswoman for Southern Water said although the company was “disappointed” with Ofwat’s decision, it will use the ratings assessment to “drive further improvements” and ensure it is providing information in an “open and transparent manner which benefits our customers and stakeholders”. “We look forward to working with Ofwat in making these improvements,” she said.
Ofwat said it would take account of the quality of companies’ information in its next regulatory review – PR19 – which concludes in 2019. PR19 will review monopoly companies’ revenues and pricing policies beyond 2020. Companies that wish to secure ‘enhanced’ status, and benefit from a streamlined process, must “demonstrate high quality information and assurance”.
All ‘targeted’ and ‘prescribed’ companies now have the opportunity to improve their status before this process begins.
-This article first appeared on Utility Week.
- Water companies told to improve standards or face tougher regulation Ofwat chairman Jonson Cox has heavily criticised the water companies, saying "the dichotomy between profits and the... Read More >
- Ofwat considers introducing abstraction incentives Water companies could be given reputational and financial incentives to encourage them to reduce their levels of... Read More >
- CAA approval means RAA's UAVs can help combat flood threat Urban flood specialist Richard Allitt Associations (RAA) has announced a new aerial service to help combat the threat of... Read More >
- Moving towards maintenance 4.0 Water utilities need to embrace smart asset management technologies but that is only part of the solution, writes Chris... Read More >
- A data-led approach to clearing FOG Water utilities have a major challenge working with local food businesses to prevent fats, oils and grease entering the... Read More >
- The robots aren't coming... they're already here Stantec lead design engineer Dan Causley looks at advances in technology and their role in boosting productivity in the... Read More >
- Opinion: A smarter way to read the water network Smart metering technology could be the key to closing water companies' knowledge gaps about usage in their network -... Read More >
- Smart thinking: The digital asset management revolution With many of the pieces now in place for a digital asset management revolution, AI and machine learning solutions are set... Read More >