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Clancy secures South East Water maintenance contract

Clancy has been appointed by South East Water as sole contracting partner for its network maintenance over the next five years, with an option to extend for a further three years. Denise Chevin reports

Clancy will deliver all repairs, maintenance and planned mains renewals, new mains and new connections across South East Water’s supply area of parts of Kent, Sussex, Surrey, Hampshire and Berkshire.

The partnership will focus on driving innovation, network resilience, customer experience and greater affordability for customers.

Paul Butler, managing director at South East Water, said: “The partnership is set to be one of the most integrated yet, with a renewed emphasis on supporting responsible business objectives throughout the coming five-year cycle, focusing on driving innovation, network resilience, customer experience and greater affordability for our 2.2 million customers.

“We are now looking forward to working towards a single collaborative culture that will achieve our joint vision of delivering a great customer service while looking after the health, safety and wellbeing of our teams.”

Matt Cannon, chief executive at Clancy, said: “Our close relationship with South East Water and shared values have seen us work with the company for more than 18 years in a rapidly changing sector, anchored by a shared commitment to exceptional performance. 

“This contract contributes to the strength of our long term order book - which now stands at £1.3 billion - meaning that we can continue to invest in innovative new tools and ways of working to tackle challenges head-on.”

Topic: Customer experience , Innovation , Pipes & Pipelines
Tags: South East Water , Clancy Docwra

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