Clancy Docwra launches live streaming tool to boost productivity

Clancy Docwra has launched a new live video and audio streaming tool to support site decision making on water contracts, as part of a drive to boost productivity.

The innovative eviid system enables live, secure and recorded two-way communications between site and remote teams and is being rolled out across Clancy Docwra’s contract with Southern Water.

The platform, which Clancy Docwra said was a water industry first, ensures that the company’s operatives can patch in experts via live link as needed, obtain second opinions and remove the need for costly multiple site visits. 

By improving communications with site teams, the platform provides a documented record of decision making and can save approximately one hour on every job.

Matt Cannon, chief operating officer at Clancy Docwra, said: “Equipping our site teams with this innovative live streaming platform will help to ultimately deliver a more efficient and productive service for our water clients and their customers. 

"It is the next step in our programme to look at how we can harness technology and instil innovative approaches to overcome inherent water industry challenges.

“As part of the drive to tackle water leakage, it is common for site teams to find dry holes – parts of the network where there is no leak – and these incidences can often result in lost time as operatives wait for engineering authorisation to close a job. By using the video link technology, authorisation can be provided in real-time, cutting costs and also ensuring that our teams can be deployed to other jobs elsewhere.”

The company is also using the system to capture network damage, helping to ensure it is better equipped to deal with and assist operatives so that they can carry out repair work more efficiently and safely.

Martin Ballington, water network contract manager at Southern Water, added: “New technology is an essential part of our drive to create a resilient, reliable and efficient network for our customers. Clancy Docwra’s innovative use of eviid gives us greater oversight of our maintenance and investment programme, enabling faster decision-making to keep our services up and running.”

John Ridd, CEO of eviid, said: “We’ve had quite a lot of interest from the water industry for eviid, as the operational benefits of live and recorded video in evidential quality are compelling. Clancy Docwra are now the first player to go beyond trials and pilots and roll out the technology across a large contract.

"We’re delighted to see eviid prove its mettle in large-scale live operating conditions and look forward to seeing Clancy Docwra and Southern Water reap the many benefits we’ve seen at trial level: from improved decision-making on site to faster job completion.”