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Bristol Water awards £75m of contracts under new delivery model

Bristol Water has awarded new Network Maintenance Partnership Contracts worth £75 million to Lewis Civil Engineering and TK Gallagher.

The water company is implementing a new delivery model which will see all planning, scheduling and prioritisation work done by its in-house team with the new contractors focussing on delivery of the work.

“This is a major milestone in making us ready to achieve our ambitious business plan,

Mel Karam, chief executive of Bristol Water, said: “Together with our new network maintenance partners; T&K Gallagher and Lewis, we will deliver for our customers and our communities. We recognise the impact of our maintenance work on people’s lives and so we have worked tirelessly to select partners who share our values and ambition to deliver for people. This is not just a new contract but a new way of working and a new approach to our maintenance work.”

The new contractors started with Bristol Water on 1 October and the contracts will run until 2024.

A spokesperson for Lewis Civil Engineering said: “We’re delighted to have secured a partnership with Bristol Water. Securing this strategic partnership framework will allow us to strengthen our current relationship with Bristol Water and align fully with their social contract values and efficiency targets.”

A spokesperson for TK Gallagher added: “This is a significant achievement for Gallagher, securing long term works with a new client as part of an innovative delivery model. The partnership will provide a continued focus on achieving Bristol Water’s key objectives of reducing leakage, supply interruptions, and bills, all whilst increasing customer satisfaction and resilience. We are excited to form part of this forward thinking and equitable delivery model, founded on shared values of honesty, transparency and trust.”

Author: Alec Peachey,
Topic: Customer experience , Skills & workforce
Tags: maintenance , Bristol , Bristol Water

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