Bristol Water appoints new customer champion
Peaches Golding OBE has been appointed as Independent Chair of Bristol Water's Challenge Panel, tasked with ensuring customer’s views are at the heart of business planning.
Customer Challenge Groups (CCG) hold water companies to account on current performance and are used to influence business planning and provide on-going assurance to the industry regulator, Ofwat.
The independent Chair holds a unique position of trust between the people and businesses supplied by Bristol Water and has a remit to constructively challenge and influence the company on behalf of customers, reflecting their views and interests.
An award-winning business and community leader, Peaches Golding brings a wealth of expertise and experience to her new role. She has chaired many local groups including Ofcom’s Viewer Panel for ITV West, was England’s first black High Sheriff and is widely regarded for her work representing diverse and disadvantaged communities.
“I am delighted to be able to take on the role of customer champion," said Golding. "As a Bristol Water customer I feel well placed to understand and represent the views of the people the business serves. This is a time of major change for the water industry and the Challenge Panel will play an important part in shaping the future of Bristol Water and ensure that customers are at the heart of decision making.”
Ben Newby, Customer Service Director, said: “More than a million customers rely on Bristol Water every day for an essential service. But behind that is so much more – a proud business with 170-years of history, a big employer, a major energy user, an infrastructure and asset manager, landowner, environmental custodian and good corporate citizen. Bristol Water wants to be the best we can be at all of the things we do. More successful engagement and challenge from our customers can only bring long term benefits to the business and its stakeholders.”
Newby expressed his thanks to outgoing Chair Charles Howeson for his continuing support.
- Wessex Water engages sixth formers with ‘future customer' panel Wessex Water is working with a panel of sixth form students in order to help the company focus on the future priorities of... Read More >
- Business Stream adds to senior team for water market opening Scottish supplier Business Stream has named Jo Mayes as its customer operations director, further strengthening its senior... Read More >
- Chief executive of Bristol Water to step down Bristol Water has announced its chief executive Luis Garcia will step down after seven years at the helm of the company. Read More >
- The price of water As part of our Utility of the Future campaign, Robin Hackett looks at whether low water bills can be maintained long term Read More >
- Scottish Water starts planning for the long term For SR21, Scottish Water is moving away from the traditional approach to business plans and developing a blueprint for the... Read More >
- Football teams and water companies: Closer than you think New season, new league, new challenges... Egremont Group's Owen Quinn and Alex Graham on the parallels between football... Read More >
- Abstract concept: How can water companies reduce abstraction? Despite concerns over supplies, water companies face pressure to reduce abstraction. As part of our Utility of the Future... Read More >
- The end of 'business as usual' in the water sector? James Connolly, head of partnerships at digital asset and works management company eviFile, assesses the message coming... Read More >