Bristol Water appoints new customer champion
Peaches Golding OBE has been appointed as Independent Chair of Bristol Water's Challenge Panel, tasked with ensuring customer’s views are at the heart of business planning.
Customer Challenge Groups (CCG) hold water companies to account on current performance and are used to influence business planning and provide on-going assurance to the industry regulator, Ofwat.
The independent Chair holds a unique position of trust between the people and businesses supplied by Bristol Water and has a remit to constructively challenge and influence the company on behalf of customers, reflecting their views and interests.
An award-winning business and community leader, Peaches Golding brings a wealth of expertise and experience to her new role. She has chaired many local groups including Ofcom’s Viewer Panel for ITV West, was England’s first black High Sheriff and is widely regarded for her work representing diverse and disadvantaged communities.
“I am delighted to be able to take on the role of customer champion," said Golding. "As a Bristol Water customer I feel well placed to understand and represent the views of the people the business serves. This is a time of major change for the water industry and the Challenge Panel will play an important part in shaping the future of Bristol Water and ensure that customers are at the heart of decision making.”
Ben Newby, Customer Service Director, said: “More than a million customers rely on Bristol Water every day for an essential service. But behind that is so much more – a proud business with 170-years of history, a big employer, a major energy user, an infrastructure and asset manager, landowner, environmental custodian and good corporate citizen. Bristol Water wants to be the best we can be at all of the things we do. More successful engagement and challenge from our customers can only bring long term benefits to the business and its stakeholders.”
Newby expressed his thanks to outgoing Chair Charles Howeson for his continuing support.
- Bristol Water names new CEO Bristol Water has appointed Mel Karam as its new chief executive. Read More >
- Yorkshire Water to transfer business customers to Three Sixty Yorkshire Water has formally confirmed that it will transfer all of its non-household retail customers to its recently... Read More >
- Over 60s struggle to pay water bills People aged over 60 are more likely to struggle to pay their water bill because six consecutive years of record low... Read More >
- Meeting AMP7 leakage targets Damian Crawford, head of smart networks & leakage at Stantec, discusses how becoming data-rich and knowledge-smart can... Read More >
- Rewarding excellence WWT content director Alec Peachey looks ahead to next year's Water Industry Awards. Read More >
- Delivering a smart network Tom Mills, senior director UK&I at Sensus, examines what a smart water network really means - and how to get there. Read More >
- A watershed moment for the water industry? Tessa Harding, director of water at Thomson Environmental Consultants, discusses the government's Environment Bill. Read More >
- AMP7: putting the customer centre stage 2020 marks the beginnings of a new chapter for clients and contractors in the water industry with the start of AMP7, the... Read More >