Bristol Water appoints new customer champion
Peaches Golding OBE has been appointed as Independent Chair of Bristol Water's Challenge Panel, tasked with ensuring customer’s views are at the heart of business planning.
Customer Challenge Groups (CCG) hold water companies to account on current performance and are used to influence business planning and provide on-going assurance to the industry regulator, Ofwat.
The independent Chair holds a unique position of trust between the people and businesses supplied by Bristol Water and has a remit to constructively challenge and influence the company on behalf of customers, reflecting their views and interests.
An award-winning business and community leader, Peaches Golding brings a wealth of expertise and experience to her new role. She has chaired many local groups including Ofcom’s Viewer Panel for ITV West, was England’s first black High Sheriff and is widely regarded for her work representing diverse and disadvantaged communities.
“I am delighted to be able to take on the role of customer champion," said Golding. "As a Bristol Water customer I feel well placed to understand and represent the views of the people the business serves. This is a time of major change for the water industry and the Challenge Panel will play an important part in shaping the future of Bristol Water and ensure that customers are at the heart of decision making.”
Ben Newby, Customer Service Director, said: “More than a million customers rely on Bristol Water every day for an essential service. But behind that is so much more – a proud business with 170-years of history, a big employer, a major energy user, an infrastructure and asset manager, landowner, environmental custodian and good corporate citizen. Bristol Water wants to be the best we can be at all of the things we do. More successful engagement and challenge from our customers can only bring long term benefits to the business and its stakeholders.”
Newby expressed his thanks to outgoing Chair Charles Howeson for his continuing support.
Related News >
-
CMA reduces rate of return to investors in PR19 final determination The Competition and Markets Authority (CMA) has published its final determinations for the four companies which appealed... Read More >
-
Wessex Water takes full ownership of Albion Water Wessex Water Limited has acquired 100% ownership of Albion Water after initially forming the joint venture in 2016. Read More >
-
M Group Services launches new water division and Morrison Water Services Infrastructure services provider M Group Services has created a new water division, which will contain the newly-launched... Read More >
More on Policy & Regulation>
-
How can optimising assets increase social value? Water companies are facing challenging times, with aims of driving lower carbon whilst also achieving cost savings. Tim... Read More >
-
The role of safe digging in the UK's economic recovery The UK government looks set to invest heavily in large scale infrastructure in a bid to try and kickstart the economy.... Read More >
-
Meet the judges of the Water Industry Awards 2021 WWT chats to some of the judges of the 2021 WIAs, to find out what they are most excited about for this year's awards. Read More >
-
Reducing the environmental impacts of rapid infrastructure expansion As the UK starts to manoeuvre out of the Covid-19 pandemic, it's no secret that the government will need to kickstart an... Read More >
-
Road to net-zero: the challenges and opportunities for water Today, the water industry became the world's first sector to launch a collective plan to deliver net zero carbon emissions... Read More >