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Average water and sewerage bills to fall by £17

Average household water and sewerage bills in England and Wales will be cut by around £17 (4%) in 2020/21.

The average annual bill will come down from £413.33 to £396.60, although there will be variations from company to company.

It means customers will continue to pay around £1 a day for world-class drinking water, reliable sewerage services and increased protection of the environment.

After inflation, average bills are around the same level that they were a decade ago. This contrasts with the large rises in bills in other areas such as energy and rail.

As well as a reduction in average bills, there is also going to be more help for customers who find it difficult to pay. Water companies plan to almost double the number of people getting help with their bills every year, up from 760,000 customers now to at least 1.4 million by 2025.

Commenting on the new figures, Water UK chief executive Christine McGourty said: “The water industry is committed to giving customers good value for money. For around £1 a day, customers get the world-class quality water they need and their wastewater managed responsibly.

“Companies are also committed to investing for the future and protecting the environment, with an ambitious goal to achieve net zero carbon emissions for the sector by 2030. And companies are increasing the assistance available for customers who need it most. The number of people getting help to pay their water bills will almost double, whether that’s through reduced tariffs or targeted support.”

The average bill reductions come at the start of the next five-year business cycle for water companies. As well as planning to cut bills in real terms during the 2020-2025 period, the companies intend to spend at least £1 billion a year making substantial environmental enhancements. The plans include improving 7,500 miles of rivers and carrying out work as part of the industry’s commitment to achieve net zero carbon emissions by 2030.

The net zero commitment includes important measures such as planting 11 million trees, restoring original woodland and improving natural habitats - such as peatland - which capture carbon. The industry has also pledged to prevent the equivalent of four billion plastic bottles from ending up as waste by 2030, through our successful Refill drinking water scheme.  

Author: Alec Peachey,
Topic: Customer experience
Tags: water companies , water bills , Water UK

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