Atkins to provide digital-led developer services to Southern Water
Southern Water has awarded Atkins a contract to provide it with enhanced developer services using the latest technology in robotic process automation.
The new service contract – which runs until 2024 – is central to Southern Water’s delivery of Developer Services to its customers. Under the contract, Atkins’ team will be fully integrated with Southern Water, helping to process all developer applications in relation to new connections, adoptions, diversions, new applications and variations (NAV) and self-lay.
Water companies are increasing their focus on service to developers as a result of Ofwat’s introduction of a new common performance commitment for 2020-25 concentrating on developer experience. A new measure - D-MeX – will be used to take account of developer views of the service received.
Guy Ledger, client director at SNC-Lavalin’s Atkins business, said: “With water companies facing greater scrutiny and potential penalties arising from their services to developer customers, our specialist developer services team has committed to using technology to make a step change in performance, cost and quality. Using digital innovation, we will build on our long-standing relationship with Southern Water to help them achieve their customer focused outcomes.”
Global design, engineering and project management consultancy Atkins is part of the SNC-Lavalin Group, having been acquired by the professional services and project management company in July 2017.
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