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Affinity Water introduces social tariff for housing association tenants

Affinity Water has agreed a deal with North Hertfordshire Homes to secure discounted water bills for tenants who are eligible for Affinity Water's low income tariff.

Around 3,000 tenants will qualify for the discount, which provides an estimated saving of around £87 per annum per household, depending on the rateable value of the property.

Water charges are collected on behalf of Affinity Water by North Hertfordshire Homes and tenants will receive a letter from the housing association in April confirming the discounted charge.

Vincent Muldoon, Director of Customer Relations and Business Services, Affinity Water said: “As a community focused company, we are delighted to be able to support vulnerable customers who are least able to pay their bills. The 3000 tenants from North Hertfordshire Homes are the first group of customers migrated to our discounted “LIFT” social tariff. They will be joining approximately 17,000 customers on LIFT who are already benefitting from lower water bills.”

Alan Park, Director of Finance at North Hertfordshire Homes, said: “As a social landlord, we know just how significant this saving will be to households who are already struggling with rent and utility bills. Even tenants who are in employment are having difficulty with low incomes so we are very pleased to announce that households who pay water charges via North Hertfordshire Homes and receive Housing Benefit in April 2015 will get a discounted weekly water bill effective from April 1, 2015. In collaboration with Affinity Water, we are replacing the standing charge and rateable water charge with a single, discounted charge of £90 saving our households approximately £87 per annum.”

The scheme is supported by Sir Oliver Heald, MP, who said: “I was delighted to meet the senior management of Affinity Water to discuss their agreement with North Hertfordshire Homes to offer discounted water bills to 3000 tenants on lower incomes. I congratulate our water company and our biggest housing association on this imaginative innovation, which will help many of my constituents.”

Author: James Brockett,
Topic: Data, IT & Communications
Tags: housing , water


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