Thames holds question sessions for developers
Berkeley Homes and Taylor Wimpey are among major developers who have taken advantage of face-to-face ‘ask the expert' sessions launched by Thames Water.
Organised by the company’s developer services team, 28 developers and consultants so far have received advice on a range of projects, ranging from London to the Cotswolds.
The innovative hour-long sessions – thought to be a first within the water industry – are held monthly and advertised on the water company's website.
Helen Bishop, Thames Water strategy manager, said: “It’s often easier to sort out these complex queries in person, rather than over the phone or by email. The developers and consultants who’ve attended so far obviously agree, because they’ve given us overwhelmingly positive feedback.
“We’ve also been able to identify ‘sticking points’ repeated by more than one customer, which help show us where we might need to improve our guidance or processes. It’s just one of a number of ways in which we’re seeking more feedback to help us improve our services.”
The sessions follow best practice from the electricity sector, where UK Power Networks have pioneered a similar concept.
Among the issues raised, developers have asked to clarify the company’s policy on whether they can fit meters inside apartments, tell them whether they can build over or close to certain sewers and to answer queries on the sizing and shape of manholes.
Andrew Lillistone, developer project manager at Garland Homes, attended one of the sessions and said: “The organisation was good, and the information was direct and what we were looking to receive.”
Colin Norman, senior engineering co-ordinator at Redrow Homes, added: “It was very friendly, practical and helpful.”
Thames Water also hosts ‘developer days’ to get feedback from housebuilders across the region, and quarterly scrutiny panels, where some of the company’s largest customers have their say on planned service enhancements.
- Greywater recycling could cut water consumption The College of Estate Management (CEM) is urging the government and water companies to do more to explain the importance... Read More >
- Lanes carries out drainage surveys for Manchester regeneration project Drainage and maintenance specialist Lanes Group is carrying out a comprehensive package of drainage surveys on hundreds of... Read More >
- EC goes out to consultation over optimising water reuse The European Commission (EC) has launched a new consultation on policy options to optimise water reuse, which is not... Read More >
- 360-degree training gives sewer workers full picture A unique training facility at the Slough office of Thames Water contractor Lanes Group allows for an immersive employee... Read More >
- Interview: Lawrence Gosden, MD, Wastewater, Thames Water This month we talk to Lawrence Gosden, MD for wastewater at Thames Water, about building flood resilience in London and... Read More >
- Getting to Grips with... sewer jetting Jetting is an important tool for clearing sewer blockages, but care must be taken to use the right pressure for the pipe... Read More >
- Fats, oil and grease need clear thinking Latest research from Cranfield has shone a light on the characteristics of of fats, oil and grease (FOG) droplets entering... Read More >
- Getting to Grips with... Ice Pigging An innovative method of cleaning pipes, ice pigging is now being seen as a viable option for wastewater as well as clean... Read More >