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South West Water sets out 30-year vision

South West Water (SWW) has published its long-term vision for the next 30 years, outlining the water and wastewater service improvements that it plans to deliver.

The document, WaterFuture: Our Vision 2020-2050, is part of SWW’s business-planning process and is being published ahead of the next industry-wide Price Review (PR19). SWW said more detailed business plans for the 2020-2025 period will be published next year for public consultation and subsequent assessment by Ofwat.

The company’s Vision 2020-2050 sets out its long-term ambitions across eight key business areas ranging from clean and safe drinking water to benefitting the community. It explores how the company plans to stay resilient to future challenges such as population growth and the impacts of climate change, and outlines plans to ensure customer bills remain fair and affordable for all.

With a focus on innovation and improved customer service, some of the ambitious aims include:

  • Reducing pollution and flooding incidents to near zero
  • Ensuring 100% compliance with current and future drinking water standards
  • Raising compliance with bathing water quality standards to 100%
  • Assisting all customers needing help with bills
  • Continuing to invest in apprenticeships and the training of our workforce

SWW managing director Stephen Bird said: “South West Water is already making major investments to improve services and deliver more of what matters most to our customers. We also supply some of best drinking water quality in the UK, have achieved record bathing water quality in recent years, and have made huge steps forward in improving customer satisfaction.

“That said, there is still work to do, particularly in areas relating to the protection of the environment. We’ve also been looking at new and innovative ways to improve services while keeping bills as low as possible, recognising that there are customers who struggle to pay.”

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