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Hitachi to deliver near real-time analytics for SWW

Hitachi Consulting, a leading provider of IoT analytics solutions, technology consulting and managed services, has announced a new strategic supplier relationship with South West Water (SWW). Both companies will work together over the next three years to bring the power of near real-time analytics to South West Water and make company processes more agile.

The arrangement will see Hitachi deliver a range of IoT solutions combining operational technology, including Supervisory Control and Data Access (SCADA) and telemetry data with enterprise IT information. This will enable SWW to make faster, more informed decisions to improve customer service, predict operational performance, deploy maintenance solutions more effectively and comply with industry regulation.

Kevin Nankivell, SWW’s head of information technology, said: “We collect huge volumes of data on water quality, network performance, customer service, maintenance and a variety of other measures, and it can be a challenge to consolidate and analyse these sources of information in a cost effective manner. We chose Hitachi Consulting as our strategic supplier because it has significant experience of delivering new capabilities to organisations using the latest Microsoft Azure technologies. The company’s expertise with data will ensure the project runs quickly and efficiently, helping us to mitigate risk and drive sustainable change within the organisation.”

Claire Thomas, senior account manager at Hitachi Consulting, said: “South West Water has ambitious plans to change the way data is used, to make it a key strategic asset within its organisation, and we are delighted to be working closely with their team to help realise this goal. There is a significant amount of change taking place across the water industry at present. The opportunities for implementing new technologies present fantastic possibilities in terms of improving business processes and customer experience.”

Damian Stirrett, general manager of enterprise partner group Microsoft UK, said: “We are delighted that South West Water has chosen to implement Microsoft’s Azure Platform to drive the advancement of Business Intelligence capabilities across the organisation. The combination of South West Water’s aims for operational advances, the flexibility of Microsoft’s Azure platform and Hitachi Consulting’s expertise in delivering IoT and analytics solutions is a powerful one.”

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