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Consumer Council for Water appoints Phil Marshall as deputy CEO

The Consumer Council for Water has appointed Phil Marshall as its Deputy Chief Executive.

Marshall will take up his new role at the water watchdog next month having spent the past two and a half years as Bristol Water’s Director of Customer Services.

He brings with him a wealth of water industry experience from a career spanning more than 25 years, including consumer-focused and regulatory roles at United Utilities and Yorkshire Water.

Phil Marshall said: “I’ve seen first-hand the tremendous value of CCWater’s work representing water consumers and championing their interests, and the influential role it has played in shaping a more consumer-focused water sector. I believe my experience and insight from within the industry will only serve to strengthen this role.

“Market reform is just one of many challenges where I intend to play a leading role to ensure that CCWater continues to provide a strong and influential voice for customers as the industry evolves.”

Tony Smith, Chief Executive of CCWater, added: “Phil’s vast experience in senior customer service roles will be an enormous asset to CCWater and we are delighted to have him on board.

“He has also been at the forefront of developing many cross-industry initiatives affecting consumers and we look forward to drawing on that expertise.”

Marshall will play a key role in ensuring water customers have a strong input into future price setting processes and market reform, which will affect non-household customers in England from April 2017.

He will not be involved in CCWater’s continuing work on the recently concluded 2014 Price Review, to avoid any conflict of interest with his present position at Bristol Water.

Author: James Brockett,
Topic: Policy & Regulation
Tags: customer service

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