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Utility Week Water Customer conference

With AMP6 underway, the arrival of retail competition in 2017 and the new SIM measures there is a lot at stake in the world of the water customer.

The 4th annual Utility Week Water Customer Conference takes place on the 20th January 2016 in Birmingham's city centre.

Utility Week's established annual event once again brings together senior directors from water companies, solution providers and regulatory bodies to drive forward the increasingly central issue of consumer strategy for the water sector in a time of a great paradigm shift.

This is the only event to bring you dedicated expertise on improving your customer satisfaction, preparing for retail competition, driving consumer engagement, encouraging a customer culture and much more...

Programme highlights include:

Delivering a competitive market for all consumers
Ben Jeffs, Chief Executive Officer, Market Operator Services Limited (MOSL

Driving service excellence through market reform
Richard Flint, Chief Executive Officer,Yorkshire Water and Kelda Group

Customer priorities for AMP6 and market reform
Alan Lovell, Chair,Consumer Council for Water

Optimising technology to meet consumer requirements
Sarah Bentley, Chief Customer Officer,Severn Trent Water

Measuring customer experience " developing and executing the right evaluation tools
Dr. Phil Klaus, Professor of Customer Experience and Marketing Strategy

The 'reputational halo effect' changing customer opinion despite possible pre-conceptions of your brand
Anne Hobson, Head of Customer Communications,United Utilities

Involving employees in customer-based decisions " two way engagement
Ruth Findlay, Head of Internal Communications,Scottish Water

Giving staff the right skills, tools and empowerment to offer the best customer experience
James Muir, Lead Trainer and Coach,Northumbrian Water

You can see the whole agenda, download the brochure, see the full list of speakers and register at: www.uw-watercustomer.net

For delegate enquiries please contact Rachael Cannon on +44 (0)1342 332041 or email Rachael.cannon@fav-house.com

For exhibition and sponsorship possibilities please contact Richard Powell on +44 (0)1342 332062 or email richard.powell@fav-house.com

Download to your calendar >> Visit event website >>

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